Date Opened: Friday, November 21, 2025 12:00 AM
Close Date: Monday, December 01, 2025 12:00 AM
Department: Charlotte-Mecklenburg Police Department
Salary: $24.00 - $29.81 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our Guiding Principles Include
- Attracting and retaining a skilled and diverse workforce
- Valuing teamwork, openness, accountability, productivity, and employee development
- Providing all customers with courteous, responsive, accessible, and seamless quality services
- Taking initiative to identify, analyze, and solve problems
- Collaborating with stakeholders to make informed decisions
Summary
HR specialists are responsible for managing various human resources functions. They help with setting up company policies, maintaining employee records, preparing compensation packages, training staff, and ensuring a healthy and secure work environment. Responsible for identifying areas of improvement to increase organizational productivity, engagement and value. Interface with organizational leaders to identify employment needs. Establish and grow organizational culture to increase employee satisfaction.
Major Duties And Responsibilities
- Serve as a liaison between employees, supervisors, and leadership on various leave matters
- Subject matter expert for leaves of absence, workers’ compensation claims, and military leaves. Facilitates and coordinates all aspects of return to work for associated leaves.
- Interprets and coordinates leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, Short Term Disability, etc.), and workers’ compensation laws.
- Acts as the primary point of contact for each injured employee for the duration of their workers' compensation claim.
- Acts as a liaison between injured employee and workers' compensation adjuster and follows up with injured employee as needed to ensure claim is progressing properly as needed.
- Works closely with FMLA coordinator to ensure that all relevant completed medical documentation is submitted for timely review. Maintains employee leave information in databases and performs other tasks to ensure accuracy of files related to employee leaves of absence.
- Produces and manages reporting metrics and analytics for all leave cases and workers' compensation cases; and presents reports as requested.
- Facilitate periodic reviews and revisions to CMPD leave policies/procedures to ensure compliance with federal, state, and local laws and regulations related to all Leaves of Absences and Worker’s Compensation claims.
- Prepare, analyze, and manage reports, metrics and analysis for all FMLA/LOA cases on a monthly/quarterly basis, and subsequently communicate trends to the Administrative Officer IV.
- Collaborates and coordinates with internal and external stakeholders to ensure effective communication and accurate processing of WC claims.
- Assist with timely coordination of appropriate medical treatment in collaboration with carrier claim handlers and medical case managers as needed.
- Perform other duties as assigned.
Minimum Qualifications
- High School Graduate or Equivalent with one (1) year of related experience
- OR Associate’s Degree
Knowledge, Skills, And Abilities
- Understanding of HR policies, employment law, and best practices related to employee leave administration.
- Demonstrated experience managing end-to-end leave cases, including eligibility determinations, documentation review, compliance tracking, and employee/manager communication.
- Ability to handle complex ADA interactive processes, coordinate medical leave accommodations, and address employee concerns or leave-related grievances with professionalism and accuracy
- Excellent analytical, problem-solving, and data interpretation skills
- Strong interpersonal and communication skills; ability to manage sensitive issues with tact and professionalism
- Comfortable working independently and collaboratively in a fast-paced, high-volume environment
- High attention to detail, confidentiality, and a commitment to service excellence
ADA And Other Requirements
- Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.
Physical Requirements
- Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
- Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
- Ability to see, hear, and communicate information effectively
Sensory Requirements
- Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
- Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
- Comprehend written information in work-related documents.
- Ability to hear, understand, and distinguish speech.
Working Conditions
- Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phone.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
Benefits
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
