Reservation Specialist (North Zone, South Zone)

Ottawa County • Interim • MI, MI • $16 / hour • 1h ago

Under the supervision of the Guest Services Supervisor, maintains a high standard of customer service for renters of Event Facilities, including but not limited to the Weaver House, Connor Bayou Woodland Cabin, Hager Park, and the Lodge at Grand Ravines. The Reservation Specialist will be in contact with the guests to confirm their reservation, ensure that the facilities are clean and prepared for each user group, and will be available to assist if needed during the reservation. The Reservation Specialist will close and clean the facility at the conclusion of the reservation.

This position will work year-round, with limited hours, which vary by season throughout the year. This position requires the ability to work independently and unaccompanied, and must be an organized self-starter, by ensuring that the facilities are clean and prepared for each user group and attending to the needs of customers.

The essential functions of this position include, but are not limited to the following:

Assists in all areas of park operations surrounding the reservation facilities and their associated grounds.
Meets with potential renters and show the facilities.
Locks and unlocks the facilities as needed and is responsible for the keys to those buildings.
Participates in the setup and cleanup of rental facilities including moving tables and chairs, sweeping, mopping, and other janitorial duties.
Attends to the needs of renters before, during, and after the rental period.
Enforces and performs work in accordance with established standards and rules.
Performs other duties as assigned.

High school diploma or equivalent. Work or volunteer experience in customer service.

Required Knowledge and Skills:

Experience in public relations, rule enforcement and problem-solving.
Excellent interpersonal and customer service skills.
Requires exceptional organizational skills to track multiple reservations and complex details associated with each.
Availability during the prime rental periods, which include weekends, evenings, and holidays.
Ability and knowledge to quickly solve minor problems such as shutting off water to a leaking fixture, resetting a breaker, or relighting a pilot light.
Ability to interact positively and professionally with other Parks and Recreation staff, children, and the general public from a wide range of cultural and socio-economic backgrounds and with widely divergent communication skills.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Ottawa County is an Equal Opportunity Employer.

Physical Requirements:

Must possess physical strength, agility and stamina. Frequent standing, bending and stooping may be required.
Must have sufficient mobility to access all areas of the parks facility and grounds to conduct inspections, verify completion of work and correct unsafe conditions.
Must have sufficient manual strength and dexterity to operate manual and power tools commonly used in the janitorial trade.
Must be able to lift and move equipment (such as tables and chairs) and materials weighing up to 50 lbs.

Licenses and Certifications:

Valid Michigan driver's license and ability to operate a county vehicle. Must be insurable to operate a vehicle under the County’s current automobile insurance policy. Must have reliable transportation to report to various park sites and commute between if needed.

Working Conditions:

While performing the essential functions of this position the employee may be exposed to electrical hazards, noxious fumes, dust, dirt, and other airborne particulates, inclement weather including extreme temperatures, wind, rain, or snow, cleaning compounds, solvents, detergents, noise and other hazards.