Customer Service Representative - Bilingual Vietnamese Vote Center/ Election Representative (Extra Help)
Orange County Registrar of Voters (ROV) will begin accepting applications for the Customer Service Representative - Bilingual Vietnamese Vote Center / Election Representative (Extra Help) position on Monday, February 23, 2026, this recruitment will be posted for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the Agency are met. Qualified applicants are encouraged to apply immediately. The first review of applications will be done on or about Wednesday, February 25, 2026. Please Note: Only online applications will be accepted. Applications will be screened in relation to the criteria described.
These are Extra Help temporary/seasonal positions (these are NOT permanent positions). These positions will often require overtime, both in the evenings and on weekends.
REGISTRAR OF VOTERS
The Registrar of Voters, a nationally recognized and award-winning agency, is responsible for conducting elections, verifying petitions and maintaining voter records in the County of Orange, the fifth largest voting jurisdiction in the United States with 1.9 million active registered voters. The department receives funding from the County's General Fund and periodic reimbursement from the federal government, the State of California and local jurisdictions. The Registrar of Voters' staff includes 54 full-time employees, and numerous extra help employees who support various election related positions representing the broad spectrum of Orange County's population. The department is responsible for all components of election management.
The Orange County Registrar of Voters prides itself on being a leader in the international and national elections community, working to continually innovate and create new and better ways to serve the public. The department values creativity, originality, initiative and a strong dedication to customer service.
Click here for more information about the Registrar of Voters.
ABOUT THE POSITION
The Customer Service Representative - Bilingual Vietnamese Vote Center / Election Representative (Extra Help)will fill positions at Vote Center locations throughout Orange County for June 02, 2026, Statewide Primary Election. We are looking to fill these positions immediately with 2-day required training starting in mid-March and a work commitment of approximately 7 days during the period of May 27, 2026, through June 03, 2026.
As a Vote Center Customer Service Representative (Extra Help) the job duties will include:
- Processing and assisting voters
- Issuing ballots
- Accepting Vote-by-Mail ballots
- Other election-related tasks as assigned
This position will service areas throughout the entire County. To help identify an ideal working location, regions have been established.
Vote Center locations have been broken up into 5 regions throughout the County. If selected for one of the 5 regions, you will need to be available for assignment to any vote center within this region based on operational needs.
Central Orange County (Anaheim, North Tustin, Orange, Santa Ana, Tustin, Villa Park)
South Orange County (Aliso Viejo, Dana Point, Ladera Ranch, Laguna Hills, Laguna Niguel, Lake Forest, Mission Viejo, Rancho Santa Margarita, San Clemente, San Juan Capistrano, Silverado Canyon, Trabuco Canyon)
West Orange County (Cypress, Fountain Valley, Garden Grove, Huntington Beach, Los Alamitos, Seal Beach, Stanton, Westminster)
North Orange County (Brea, Buena Park, Fullerton, La Habra, La Palma, Placentia, Yorba Linda)
Coast Orange County (Costa Mesa, Irvine, Laguna Beach, Laguna Woods, Newport Beach)
DESIRABLE QUALIFICATIONS
The ideal candidate will possess experience with the following.
- Be able to commit to this position for approximately 10 days spread over a two-month period
- In addition to multiple days of remote and in-person training, be able to work the following schedule:
4-Day Vote Center - Set up day: TBD (Will be scheduled one of the following): Wednesday, 5/27/2026, Thursday 5/28/2026 or Friday 5/29/2026
- All Voting days: Saturday, 5/30/2026 – Tuesday, 06/02/2026
- Takedown day: Wednesday, 06/03/2026
- Must be able to work overtime, including evenings and weekends to meet the needs of the department
- Patience while working with a wide variety of ages, ethnic groups and skill levels
- Ability to provide clear and concise instructions and deal courteously with the public
- Effective verbal and written communication skills
- Ability to read and speak English
- Bilingual skills in Vietnamese
- Computer literate, ability to operate a laptop computer and access information using a database
- Self-motivated and hard worker with a positive attitude
- Flexible, able to quickly adjust to tasks and assignments
- Organized and able to manage their time under heavy workloads and deadlines
- Attention to detail
- Ability to work in a fast-paced environment as both a team player
- Always present a professional appearance and demeanor while representing the department
- Able to deliver supplies daily to designated locations if called upon
- Customer service skills that include responding to public inquiries
- Understand and follow oral and written instructions
MINIMUM QUALIFICATIONS
Click here to view minimum qualifications
PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS
Physical Conditions: Vision sufficient to read standard text, fine print and various handwritings and to view a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the phone; independent body mobility sufficient to stand, sit, walk, stoop and bend routinely to perform daily tasks; ability to sit for prolonged period of time; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and use other office equipment such as a stapler, telephone and photocopy machine.
Mental Conditions: Possess the ability to independently reason logically to reach conclusions and decisions; possess the ability to remain calm and appropriately focused on different interpersonal situations.
Environmental Conditions: Ability to work in an office environment and work with changing priorities, deadlines, and multiple assignments concurrently.
SPECIAL REQUIREMENTS
All candidates considered for this position will be required to successfully pass a background check consisting of employment history, professional references, and criminal check.
RECRUITMENT PROCESS
The Registrar of Voters Administrative Services Department will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening | (Refer/Non-Refer)
The Registrar of Voters Administrative Services Department will screen applications and responses to supplemental questions for the minimum and desirable qualifications, to identify the most qualified candidates for the position based on the skills required to meet the needs of the Agency. After the initial screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in this competition.
Online Self-Administered Examination | (Weighted 100%)
Applicants who meet both the minimum and desirable qualifications will be invited to participate in an on-line, self–administered assessment. Please note that part of this exam will be timed. Candidates will be notified via email of this process. Only the most successful candidates will be referred to the next step in the recruitment process.
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List
Once all assessments have been completed, the Registrar of Voters Administrative Services Department will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future extra help vacancies.Only online applications will be accepted. Please include your email address on your application. Email notification is the primary form of notification during the recruitment process. Please ensure your correct email address is included on your application and use only one email account. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com website. Please check your email folders, including spam/junk folders and or accept emails ending in “governmentjobs.com” and “ocgov.com”. If your email address should change, please update your profile at www.governmentjobs.com
How to Apply:
- Apply online by clicking the “Apply” link located at the top of this announcement
- Your application should highlight all of the areas in which you have developed expertise, matching your professional experience with the specific knowledge and abilities listed
- For specific information regarding the recruitment, please contact our Team either by email at recruitment@ocvote.gov or via telephone by calling (714) 567-5079.
EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
