Do you like seeing immediate results? Does what you do today have a direct effect on what you will do tomorrow? Tired of the long commute into the big city? Do you have experience working with customers answering questions, have you approached Debt collection with compassion while being firm? If yes, we want you on our team! The Tax Administration Division of the Finance Department is looking for a qualified individual for the position of Financial Regulatory Specialist B23 (Collector). The position will work together with a team of collectors that equitably and efficiently enforce the County’s delinquent tax collection efforts.
About This Role: Watch yourself succeed as you complete tasks and reach goals of collecting delinquent tax bills while generating revenue for the County Tax Department. You will be working independently performing enforcement actions while providing excellent customer service and solving complex tax questions.
We have a competitive benefits plan including Medical, Dental, and Vision insurance options, 401k plans, and more.
Minimum Requirements: HS / GED plus two years' customer service experience, which includes tax or collections experience.
Preferences: The successful candidate will have job experience and knowledge in local government tax and collections of delinquent accounts. Experience working in personal property, real estate, and business tax-related fields is required. They should also have experience conducting research and skip-tracing using various online programs to investigate entities and individuals. Knowledge of the code of VA/VA state and local county tax laws and ordinances related to personal property tax, real estate tax, and/or business tax is essential. The candidate must be skilled in handling incoming and outgoing calls and emails from taxpayers regarding their accounts. Experience in tax assessment review and situs adjustments for personal property (vehicle) taxes is needed. The ability to communicate professionally and effectively, both verbally and in writing, is important. Strong math skills are required to understand or analyze accounts, perform basic calculations such as sums, prorating, and percentages, and explain billing accounts to taxpayers. Proficiency in Microsoft Office applications and account database systems is necessary. Excellent customer service and interpersonal skills are crucial for team collaboration and taxpayer interactions. Bilingual skills in English and Spanish are preferred. The position requires research, time management, and critical thinking. The right candidate will be engaged, helpful to all stakeholders, and capable of managing high-volume, fast-paced, task-driven responsibilities.
Special Requirements: Must pass a Criminal Background Check upon employment, and during the course of employment, every two years thereafter, as is required by the state, and federal laws, and as found within contracts executed with the County for local tax collection.
Work Schedule: This position is scheduled to work Monday through Friday from 8:30 to 5:00. Hours may vary and be longer due to the tax season. The selected candidate will work out of the Prince William County Building located at 5 County Complex Ct., Woodbridge, VA 22192, or telework from the employee’s home as scheduled by management.
Starting Salary Range: $25.44- $36.98 per hour
We also offer great benefits including:
- Retirement from the Virginia Retirement System (VRS)
- 401a and 457 retirement savings and investment plans
- Paid Annual Leave
- Paid Personal Leave
- Paid Sick Leave
- Paid Holidays
- Optional Group Medical and Dental Health Plans
- Optional Group Life Insurance
- An Employee Assistance Program (EAP)
- Career Development Opportunities
Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.
NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, Click here for class description.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
SEE YOURSELF HERE!
