Customer Service Representative

City of The Colony • Full-time • The Colony, Texas, United States • from $39.52k / year • 19h ago

Job Summary

This position plays a critical role in delivering exceptional customer service to residents, contractors, builders, and internal city departments. The role requires strong technical, organizational, and communication skills to manage inspection schedules, maintain records, and support the operations of the Building Department. As a visible representative of the City, the selected candidate must demonstrate professionalism, attention to detail, and a proactive approach to customer service in every interaction.

Examples of Duties

Coordinate and manage inspection requests received via the Trakit portal, voicemail, email, or phone.
Assign inspections to appropriate inspectors based on geographic areas and organize schedules for same-day or after-hours inspections.
Record, file, and maintain inspection results in Trakit.
Provide clear and courteous communication with contractors, builders, residents, and internal staff regarding inspection statuses, permits, and city standards.
Investigate and respond to inquiries and complaints professionally and promptly.
Support the department with document management, including scanning, filing, and attaching records in Trakit.
Assist in special projects as directed by supervisors or department leadership.
Maintain timely follow-up on inspections and ensure all relevant parties are informed of progress.
Perform other duties as assigned, including light physical tasks (e.g., lifting up to 25 lbs) and extended periods of computer work.

Typical Qualifications

Exceptional customer service and interpersonal skills, with the ability to build positive relationships with contractors, residents, and developers.
Proficiency in verbal and written communication, ensuring clarity and professionalism in all interactions.
Strong organizational and multitasking skills to manage multiple inspections, track processes, and meet deadlines.
Proficiency in Microsoft Office (Word, Excel) and aptitude for learning software like Trakit.
Familiarity with building and engineering principles, permitting processes, and geographic mapping tools.
Adaptability and problem-solving skills to handle varied tasks and inquiries effectively.

Education and Experience

High school diploma or GED required; additional education in business, communications, or a related field is a plus.
Three years of experience in customer service, preferably in a technical or municipal environment.
Proficiency in Microsoft Office (Word, Excel) and comfort with learning specialized software systems.
Familiarity with permitting or inspection processes is preferred.
Bilingual skills are highly desirable.