Deputy CIO Service Operations

North Carolina Department of Revenue • Full-time • Wake County, NC, US • 1w ago

Description Of Work

This is an internal posting open only for NCDOR permanent employees.

The North Carolina Department of Revenue, Information Technology Systems Development & Support Division has an opening for an experienced IT Director III.

Please note this position is Exempt Managerial.

The Systems Development & Support Division is primarily responsible for the development and support of tax processing applications and infrastructure. The Information Technology (IT) organization adopted the ITIL framework to best align IT practices and services to the needs of the business. The Division's chief responsibilities begin with the service transition stage and carry through to the service operations stage of the ITIL lifecycle with a primary focus of ensuring approved projects and system changes are successfully developed, managed, tested, delivered and maintained. IT must provide business value and enable agency personnel to support the mission, vision, and goals of The Department of Revenue.

Primary Purpose of the Section/Unit

Support the CIO provide direct oversight to the IT Service Operation groups including Server Operations, Database Operations, IT Service Operations and Enterprise Applications.

Primary Purpose of the Position

The position serves as the Deputy Director of CISO Service Operations. Position is responsible for provision of IT services, the quality of those services, maintenance of those services and continual improvement of IT services. Closely monitors all aspect of the services and develops and maintains performance monitoring tools for key processes such as request fulfillment, incident management, problem management, event management and financial management of services. Reporting to this position are the managers of Server Support, Database Administration, IT Support Operations, and Enterprise Applications. Position ensures work to be performed is identified and prioritized in conjunction with meeting Agency needs and is generally implemented using structured project and SDLC methodologies. Position serves as a technical leader to help guide solution and technology decisions within the division.

Knowledge, Skills And Abilities / Competencies

Demonstrated analytical and troubleshooting skills
Demonstrated experience in managing Mainframe and Open Systems Development
Familiarity and knowledge of Mainframe and Open Systems toolsets and operating environments (e.g. Azure, operating systems, databases, etc.)
Experience in or working knowledge of IT security, data centers, infrastructure and networks
Knowledge of Cloud computing and Cloud services and architectures
Demonstrated managerial experience
Experience in project management
Working knowledge of ITIL v3 Processes
Strong customer service, interpersonal and communication skills with technical acumen
Experience in or working knowledge of IRS Publication 1075 or other IT security frameworks or guidelines
Experience in IT control compliance and audits
General business acumen and knowledge of taxation

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution and six years of progressive experience in the field of Information Technology which includes at least three years managerial experience; or Associate degree in computer science or an IT related field from an appropriately accredited institution and seven years of progressive experience in the field of information technology which includes at least three years of managerial experience; or an equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit.

Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.

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