The Position
Animal Control Dispatcher
Annual Salary Range: $50,000 - $65,000
Placement within this range is dependent on qualifications, experience, and ultimately established by the ARCIE Board of Directors.
Are you passionate about serving the community and supporting a team that is committed to making a positive impact? The Animal Resource Center of the Inland Empire is seeking skilled, compassionate, and experienced individuals to join the organization to be a part of a collaborative environment where your skills can make a difference. If you are interested in the honorable profession of public service, join in this unique opportunity as the Agency's first Animal Control Dispatchers. The Animal Resource Center of the Inland Empire will begin providing animal services July 1, 2025, which include animal control and sheltering services. The Animal Control Dispatcher will be responsible of receiving and responding to a variety of routine and emergency animal-related calls for service and dispatching Animal Control Officers in the field.
Under general supervision, the Animal Control Dispatcher receives emergency and non-emergency animal control-related requests for service from staff, the public and outside agencies. The Animal Control Dispatcher performs a variety of general clerical and data entry duties related to recordkeeping, typing and filing, while performing any other related duties as assigned.
The ARCIE Executive Director of Animal Services will serve as the ultimate hiring authority.
The ARCIE is not employed by the City of Ontario nor City of Chino. The successful candidate will be an at-will employee of the Animal Resource Center of the Inland Empire and ultimately they will be appointed by and serve under the ARCIE Executive Director of Animal Services .
Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the Agency, will be invited to participate further in the selection process. All applicants must provide an attached Resume and Cover Letter. Those candidates whom fail to attach these items will not move forward in the selection process.
Learn more about this amazing opportunity by clicking on the link below to review the job brochure!
View the Animal Control Dispatcher Brochure
Examples Of Essential Functions
- Receive emergency and non-emergency telephone calls from the public and law enforcement agencies relating to state and local animal cruelty and regulatory laws, in addition to other animal control law enforcement matters and shelter operations.
- Elicits information from callers, evaluates telephone calls, and decides upon or takes proper action to resolve complaints or other animal control issues.
- Dispatches Animal Services Officers to a variety of calls including bites, attacks, neglect, dogs at large, strays, noise, sanitation, wildlife, and injured/dead animals; provides information necessary to respond in an efficient manner; enters all information on computer.
- Utilize department case management software, mapping tools and radio systems; assign priority level to call based on established departmental procedures and guidelines and dispatch animal control officer staff based on appropriate geographical location.
- Maintains contact with the employees in the field and other involved parties by using public safety radio system, radio or telephone and may write teletype messages to coordinate assignments and monitor the movement, progress and status of employees.
- Communicate with callers to determine continuing disposition of calls, provide assistance and explain response procedures.
- Performs a wide variety of advance-level clerical work including maintaining accurate and detailed records, verifying accuracy of information, researching discrepancies and recording information.
- Organize and coordinate activities of field units.
- Performs other duties as assigned.
Knowledge of
- State and local laws, ordinances, regulations associated with animal care and control.
- Techniques, procedures, and methods used in operating a public service communications or dispatch center.
- Techniques and procedures in dispatching and operating radio transmitters.
- Modern office practices and procedures including filing, recordkeeping, and operating standard office equipment.
- Animal control equipment and materials and voice communication devices.
Ability to
- Operate public safety radio system, radio and telephone equipment.
- Follow oral and written directions quickly and accurately.
- Elicit from and explain information effectively and accurately to a wide variety of callers including the public and law enforcement officials.
- Read, understand, and interpret ordinances, rules, regulations, and procedures
- Exercise tact and good judgment.
- Develop and maintain working relationships with the public and other governmental agencies
- Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in stressful situations, which require a high degree of sensitivity, tact, and diplomacy.
- Operate modern office equipment including computer equipment and software programs.
- Collecting, compiling, and analyzing information and data.
- Compose correspondence and reports independently or from brief instructions: maintaining records and databases.
- Learn and understand the organization and operation of the agency and of outside agencies as necessary to assume assigned responsibilities.
Qualification Guidelines
Required
Any combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. A typical combination includes:
Education
Equivalent to completion of the twelfth (12th) grade.
Experience
Six (6) months of full-time experience as a dispatcher, telephone operator, or a clerk responsible for receiving, evaluating, recordkeeping, and responding to inquiries or complaint that has included public contact.
Licenses
Individuals must be physically capable of operating a motor vehicle safely and possess a valid Class C California Driver's License OR be able to demonstrate the ability to travel on scheduled or unscheduled visits to various locations which may or may not be reachable by public transportation. This requirement applies at time of appointment and throughout employment in this classification.
Desirable
Experience in a public agency, animal shelter or center is highly desirable.
Physical Requirements and Working Conditions
- This position requires the ability to work in a standard office environment with continuous upward and downward flexion of the neck.
- Frequently sitting, repetitive use of hands to operate computers, printers and copiers.
- Occasional walking, standing, bending and twisting of neck, bending and twisting of waist, squatting, simple grasping, reaching above and below shoulder level, and lifting and carrying of files weighing up to 25 pounds.
- Some exposure to cold, heat, noise, outdoors, confining workspace, and chemicals.
- Ability to travel to different sites and locations; ability to attend evening and weekend meetings.
Supplemental Information
How to Apply
Qualifications
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
- List any relevant experience and education that demonstrates that you qualify for the position.
- List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
- Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.
Supplemental Questions
To complete your application for this position, you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application, please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.
Benefits Snapshot
Here at the Animal Resource Center of the Inland Empire, you and your family are important to us. Our benefits programs are designed to support you and your loved ones through life's transitions and stages. We offer medical, dental, vision, flexible spending, life insurance, retirement plan savings and so much more
MEDICAL, DENTAL, & VISION
Animal Resource Center of the Inland Empire provides medical, dental, & vision insurance that fits you and your family's needs. Below is a snapshot of the programs available to you and your family!
Medical - California Choice - Up to $2,250 per month city contribution
Dental - Up to $117.12 per month employer contribution
Vision - Up to $17.24 per month employer contribution
RETIREMENT
The Agency has Deferred Compensation Plans available through Voya Financial. Employer paid contributions of 10% of base salary to a 401(a) retirement plan will be made on your behalf.
The 457(b) is a governmental plan for retirement savings that allows you to supplement any existing retirement and pension benefits by saving pre-tax dollars through a voluntary salary contribution. Contributions and any earnings on contributions are tax deferred until money is withdrawn. Distributions are subject to ordinary income tax. Employees are eligible to make voluntary deductions to the 457(b) deferred compensation plan.
VACATION
3 Weeks of Annual Leave
10 Paid Holidays per year
Additional Benefits
Life Insurance $50,000 in coverage
AD&D $50,000 in coverage
Flexible Spending Accounts
EMPLOYEE ASSISTANCE PROGRAM
Mental health awareness, legal assistance, financial coaching, child & eldercare assistance, pet insurance, counseling sessions, gym membership discounts, rideshare program, and much more!
01
INSTRUCTIONS: The information on your application and the following supplemental questionnaire responses will be used in the evaluation of your qualifications. Detailed responses should be provided to ensure your qualifications are properly considered. If the item does not apply, please enter N/A. By continuing, you are certifying that all information provided in the supplemental questionnaire is true to the best of your knowledge.
- I understand the above statement
02
All applicants must provide an attached Resume and Cover Letter. Those candidates whom fail to attach these items will not move forward in the selection process.
- I understand the above statement.
03
This opportunity is a position with the Animal Resource Center of the Inland Empire and not an employee with the City of Ontario nor City of Chino.
- I understand with the above statement.
04
Do you possess a High School diploma or recognized equivalent?
05
Do you possess six (6) months of full-time experience as a dispatcher, telephone operator, or a clerk responsible for receiving, evaluating, recordkeeping, and responding to inquiries or complaint that has included public contact?
06
If you answered "Yes" to the previous question, please briefly list related work experience by including the following: 1. Employer Name 2. Position Title 3. Employment Dates 5. Job Functions/Areas of Responsibility. If you answered "No", please type N/A
07
In 500 words or less, what do you imagine a typical day as an Animal Control Dispatcher will require?
Required Question
Employer City of Ontario
Address 200 North Cherry Avenue
Ontario, California, 91764
Phone 909.395.2455
909.395.2000
Website http://www.ontarioca.gov
