VACANCY
APPLY IMMEDIATELY
First Review of Applications is Scheduled for March 11, 2025
Open continuous recruitment until sufficient applications are received
This recruitment may close at any time without further notice
Join Our Team as a Risk Claims Management Analyst!
The City of Pomona seeks a skilled and detail-oriented professional to manage liability claims, analyze risks, and ensure compliance with applicable laws and policies. This dynamic role involves investigating claims, collaborating with stakeholders, and driving process improvements to safeguard the City’s interests while delivering exceptional public service.
Ideal Candidate
The ideal candidate is a dynamic and detail-oriented professional with a strong foundation in municipal government administration and an unwavering commitment to excellence in public service. This individual brings a deep understanding of principles and practices related to organizational planning, budget preparation, contract monitoring, and risk management, including property and casualty insurance and liability claims resolution.
Applicants who have the following skills will stand out!
- Proven expertise in interpreting and applying federal, state, and local regulations, industry standards, and best practices within a municipal or public sector context.
- Demonstrated ability to research, analyze, and present complex data and recommendations using advanced statistical and reporting techniques.
- Skilled in claims investigation, negotiation, and litigation strategies, with knowledge of court processes, restitution, and property damage estimation.
- Strong understanding of financial principles, including budget preparation and interpreting financial statements.
This candidate thrives in fast-paced environments requiring independent organization, critical thinking, and the ability to meet deadlines while providing excellent customer service. Their passion for public administration, technical acumen, and a results-driven mindset make them an invaluable asset to the organization.
Why Pomona
Working for the City of Pomona as a Risk Management Claims Analyst offers a unique opportunity to make a meaningful impact on the community while advancing your professional career. As a vital member of our team, you’ll collaborate with talented and dedicated colleagues who share a commitment to excellence, innovation, and service. Together, we help protect the City’s assets, mitigate risks, and ensure efficient claims management—all of which contribute to the safety, stability, and well-being of our community.
This position has an excellent benefits package that includes a 4/10 work schedule with Fridays off, an education incentive of 6% for an Master's degree or above. Additionally, this position falls under Group C of the PMMCEA contract which is entitled to 80 hours of Executive Leave.
Role
In this role, you'll grow professionally and enjoy financial stability and growth. The City of Pomona is proud to offer competitive salaries, complemented by a structured salary increase plan:
- 4% increase on October 1, 2025.
- 5% increase on October 1, 2026.
Minimum Qualifications To Apply
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education
- Equivalent to a bachelor’s degree from an accredited college or university with major coursework in business administration, public administration, finance, or a related field.
Experience
- Three (3) years of recent experience performing paraprofessional duties in the risk management field including two (2) years of experience administering complex liability claims.
Licenses And Certifications
- Possession of a valid California Driver’s License, to be maintained throughout employment.
Core Competencies
To excel in this position, one must possess core competencies. These competencies include, but are not limited to the following:
- Attention to Detail - Focusing on the details of work content, work steps, and final work products
- Writing - Communicating effectively in writing
- Customer Focus - Attending to the needs and expectation of customers
- Handling Conflict - Managing interpersonally strained situations
- Valuing Diversity - Appreciating the benefits of varied backgrounds and cultures in the workplace
- Decision Making - Choosing optimal courses of action in a timely manner
- Legal & Regulatory Navigation - Understanding, interpreting, and ensuring compliance with laws and regulations
- Professional & Technical Expertise - Applying technical subject matter to the job
Essential Duties
You can view the complete job description here:
- Coordinates investigations of liability claims, including responding to incident scenes, taking statements, locating witnesses, gathering information, and obtaining cost and repair estimates.
- Serves as liaison between departments, third party administrators, adjusters, and legal counsel in the processing and administration of general liability claims and lawsuits against the City; makes claims decisions as appropriate and/or develops strategies for handling claims in consultation with the City Attorney and Risk Manager; negotiates settlements with claimants or their attorneys, and insurance carriers within limited authority, as directed.
- Administers the workers’ compensation claims management program; processes insurance claims submitted; monitors claims to move them to resolution; provides information to claimants, attorneys, and third-party administrator.
- Manages subrogation claims and requests restitution pursuing recovery from at-fault parties for damages to City property.
- Receives, compiles, and analyzes data and reports related to liability and workers’ compensation claims; responds to requests for information from a variety of individuals.
- Summarizes and presents technical reports and information regarding claims activity and trends in assigned areas.
- Sets appropriate reserves; coordinates reserve amounts needed with the Risk Manager as necessary for complex claims.
- Reviews, investigates, and analyzes general liability, automobile liability, employee personal property, and subrogation claims; obtains supporting information and documentation pertaining to claims.
- Assists with development and implementation of the City’s risk management policies, procedures, and information systems.
- Assists in preparing Requests for Proposals (RFP) and Professional Service Agreements (PSA); assists in managing contracts.
- Monitors and oversees claim handling activity by Third Party Administrator (TPA) and provides feedback to optimize workers’ compensation program results.
SELECTION PROCESS
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.
ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.
City Mission Statement
The City of Pomona is dedicated to improving the quality of life for our diverse community.
The City of Pomona offers the following generous benefit package. Employees serve a 12-month probationary period. The Salary Scale Plan is composed of five steps. Merit step increases are based on meets standards performance, except step 4 and 5, which requires exceed standards performance.
WORK SCHEDULE: Most employees work a 4/10 work schedule.
In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Director may assign an employee a different work schedule that is in compliance with the requirements of FLSA with Human Resources and Association approval.
RETIREMENT BENEFITS: Provided by the California Public Employee's Retirement System. Every regular employee becomes a member immediately upon employment. New employees who become a "new" member of CalPERS for the first time on or after January 1, 2013 will be enrolled in the CalPERS 2% @ 62, FAS 3 Plan. New members will be required to pay at least 50% of the normal cost [Govt. Code Section. 7522030(c)]. However, a new employee who is a "classic" member of CalPERS or a current member of another California public retirement system will be enrolled in the CalPERS 2% @ 60, FAS 3 Plan. Currently, all new employees shall pay the CalPERS member's retirement contribution of 6.75%. City of Pomona employees do not contribute into Social Security.
PAID HOLIDAYS: 13 paid holidays & 2 floating holidays are provided per year.
VACATION LEAVE:
- 1-3 years = 80 hours
- 4-5 years = 120 hours
- 6-8 years = 160 hours
- 9-15 years = 200 hours
- 16 years plus = 240 hours (maximum)
SICK LEAVE: 12 days per year (prorated if on any leave without pay).
EXECUTIVE LEAVE: Provided to Group C (exempt) employees. Accrue 80 hours per year.
GROUP INSURANCE PROGRAMS: These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances.
- HEALTH INSURANCE: $700 per month; cash-in-lieu program available
- DENTAL: $75 per month
- VISION: Voluntary participation by the employee
- 125 BENEFIT PLAN CONTRIBUTIONS:
- Waiving coverage = $45 per month
- Single coverage = $185 per month
- Two-party coverage = $975 per month
- Family coverage = $1,575 per month
- LONG TERM DISABILITY INSURANCE: 66 2/3 of base salary for a maximum of 2 years after 60 days
- LIFE INSURANCE: $50,000 policy plus AD&D
EDUCATIONAL INCENTIVE PLANS are available for eligible employees to develop their knowledge and abilities.
- TUITION REIMBURSEMENT: $3,500 per year, provided employee is not receiving Education Incentive.
- EDUCATION INCENTIVE: This benefit is provided to qualifying employees for a degree from an accredited college when such a degree is higher than the minimum degree required for the position. Provided employee is not receiving Tuition Reimbursement or after one (1) year from date employee received Tuition Reimbursement.
- 2% for an associate's degree
- 4% for a bachelor's degree
- 6% for a master's degree
DEFERRED COMPENSATION: A voluntary deferred compensation 457 plan is available.
FLEXIBLE SPENDING ACCOUNTS: are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses.
CREDIT UNION membership is available to all City employees and provides access to low interest loans.
NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice.
For a more detailed overview of the benefits, review the PMMCEA Memorandum of Understanding.
FIVE-YEAR VISION STATEMENT: Pomona will be recognized as a vibrant, safe, beautiful community that is a fun and exciting destination and the home of arts and artists, students, and scholars, business and industry.
CORE VALUES: The City of Pomona values Cultural Diversity; Fiscal Responsibility; Focusing on the Future; Excellent Customer Service; Leadership; Quality of Life; and Clear and Open Communication.
01
Which best decribes your level of education?
- High School
- Some college
- Associate's degree
- Bachelor's degree
- Master's degree
02
This position requires you to have a valid CA Class C driver's license and have a good driving record. Do you meet this requirement?
03
How many years of experience do you possess performing paraprofessional duties in the risk management field?
- No experience.
- Less than 1 year of experience.
- 1 year or more, but less than 2 years of experience.
- 2 years or more, but less than 3 years of experience.
- 3 or more years of experience.
04
How many years of experience do you possess administering complex liability claims?
- No experience.
- Less than 1 year of experience.
- 1 year or more, but less than 2 years of experience.
- 2 or more years of experience.
05
In 200 words or less, describe your experience coordinating investigations of liability claims. How have you approached gathering evidence, obtaining estimates, and managing incident scene responses? Provide an example to illustrate your approach. If you have no experience in this area, please type N/A.
06
In 200 words or less, describe your experience assessing return-to-work (RTW) programs. Highlight the key factors you consider when evaluating their effectiveness. If you have no experience in this area, please type N/A.
07
In 200 words or less, describe your experience ensuring compliance with state and federal workers’ compensation laws and regulations. If you have no experience in this area, please type N/A.
