The Position
Animal Care Supervisor (Customer Service)
Annual Salary Range: $90,000 - $105,000
Placement within this range is dependent on qualifications, experience, and ultimately established by the ARC Board of Directors. The ARC Executive Director of Animal Services will serve as the ultimate hiring authority. The ARC is not employed by the City of Ontario nor any other agency members. The successful candidate will be an at-will employee of the Animal Resource Center of the Inland Empire and ultimately they will be appointed by and serve under the ARC Executive Director of Animal Services.
Are you passionate about serving and providing customer service to the community and supporting a team that is committed to making a positive impact? The Animal Resource Center of the Inland Empire is seeking a skilled, compassionate, and experienced individual to join the organization to be a part of a collaborative environment where your skills can make a difference. If you are interested in the honorable profession of public service, join in this unique opportunity as an Animal Care Supervisor within the Customer Service team.
Under administrative direction of the Assistant Director of Animal Services, the Animal Care Supervisor provides assistance in delivering the highest quality Animal Control and Sheltering Services to the community. The Animal Services Supervisor will develop, evaluate, and provide supervision to the Animal Services Representatives.
The Ideal Candidate Will Possess
- Premiere customer service skills that embody the Animal Resource Center of the Inland Empire's Customer Service Philosophy.
- A growth mindset with a strong passion for developing others, and an exceptional ability to model and foster teamwork.
- Exceptional communication and interpersonal skills,
- The ability to work collaboratively with the public and ARC team members.
- Leadership, initiative, analytical, and problem-solving skills, and be self-motivated with a growth mindset.
- The ability to provide people-focused led direction and training.
The Following Procedures Will Apply
- The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
- The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List.
- The Animal Resource Center of the Inland Empire serves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
- Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of ARC will be invited to participate further in the selection process.
Animal Resource of the Inland Empire Agency
On July 16, 2024, the Animal Resource Center of the Inland Empire (ARC) was established through a Joint Power Authority (JPA) Agreement with the member agencies being the cities of Chino, Montclair, Ontario and the County of San Bernardino for the west end unincorporated areas. ARC will be a full-service animal services agency providing both animal control and sheltering services to the member agencies, and will become operational on July 1, 2025. ARC is lead through a Board of Directors which is comprised of an elected official from each of the member agencies. In December 2024, the Board of Director appointed Clinton Thacker to be the inaugural Executive Director of the Agency where he brings over 20 years of public animal services experience including animal control, sheltering, and even has built and opened a new animal services facility. The Animal Resource Center of the Inland Empire has 35 full-time equivalent positions through three divisions of field, sheltering, and administrative. The service area for our agency is 95 square miles.
For more information, click here to learn more about ARC.
Examples Of Essential Functions
- Oversee the administration and clerical work of an assigned agency unit including, but not limited to, customer service, veterinary services, shelter services, admissions, citations, impounding, adoptions, spay and neuter, foster care, and licensing.
- Plans, organizes, supervises, and provides daily leadership for the work of assigned animal care staff; develops, implements, and monitors work plans to achieve animal shelter goals and objectives; participates in developing, implementing, and evaluating shelter kennel programs, processes, systems, and procedures to achieve goals and targets.
- Works closely with the Assistant Director of Animal Services in carrying out the vision, mission and objectives for the Agency.
- Establishes performance requirements and personal development targets.
- Regularly monitors performance and provides coaching for performance improvement and development; recommends compensation, provides other rewards to recognize performance, and takes disciplinary action, up to and including termination, to address performance deficiencies.
- Supervise and monitor the work of animal care personnel assigned to the Animal Care Center explaining policies and procedures, codes and requirements, investigating complaints, and evaluating staff performance.
- Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; ensures policy and regulations are properly communicated to staff.
- Confers with other agencies and contracting agency representatives on questions regarding matters related to assigned areas of responsibility; negotiates and resolves issues that arise.
- Provides administrative support to the department, such as conducting special projects, reports, or compiling statistics; compiles and maintains posts, files, as well as a variety of records and reports relating to assigned programs.
- Receives and screens visitors and telephone calls which includes providing information and dealing with issues that may require sensitivity and use of sound judgment, respond to inquiries and complaints from the public, take complaint reports and requests for animal control services and prepares forms, prioritize service requests, and dispatches field officers.
- Performs intakes duties for animals brought to shelter; receives animals brought to the shelter and notifies owners, inputs data into animal management system, conducts preliminary health examinations and animal assessments, and creates forms documents and other necessary items.
- May conduct inventory check of animals to ensure all animals are accounted for; may check inventory of supplies in warehouse; prepare food and supply orders for department operations; organize supplies.
- Assist with preparation of Agency budget; ensure operations are maintained within established budget by reviewing and approving requests for overtime, equipment replacement, supplies, building upgrades, and equipment repairs.
- Participate in a range of community education and outreach programs in order to provide assistance, as needed
- Performs other duties as assigned.
Qualification Guidelines
Education
High school diploma or recognized equivalent.
Experience
Two (2) years of lead or supervisory experience in a public organization related to animal control, sheltering, public services, animal services, social services, healthcare, or a related field.
Licenses
- Valid Class C California driver’s license at time of appointment.
- Acceptable driving record at the time of appointment and throughout employment.
Special Requirements
Ability to work various schedules including day, evening, night, weekend, and holiday shifts as needed.
Supplemental Information
How To Apply
Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:
- List any relevant experience and education that demonstrates that you qualify for the position.
- List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
- Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.
NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.
Supplemental Questions
To complete your application for this position, you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.
Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.
Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.
Email Notices
Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application, please visit governmentjobs.com and update your profile.
Frequently Asked Questions
If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.
Benefits Snapshot
Here at the Animal Resource Center of the Inland Empire, you and your family are important to us. Our benefits programs are designed to support you and your loved ones through life's transitions and stages. We offer medical, dental, vision, flexible spending, life insurance, retirement plan savings and so much more
MEDICAL, DENTAL, & VISION
Animal Resource Center of the Inland Empire provides medical, dental, & vision insurance that fits you and your family’s needs. Below is a snapshot of the programs available to you and your family!
Medical – California Choice -
Up to $2,250 per month city contribution
Dental -
Up to $117.12 per month employer contribution
Vision -
Up to $17.24 per month employer contribution
RETIREMENT
The Agency has Deferred Compensation Plans available through Voya Financial. Employer paid contributions of 10% of base salary to a 401(a) retirement plan will be made on your behalf.
VACATION
3 Weeks of Annual Leave
10 Paid Holidays per year
Additional Benefits
Cell Phone Allowance
Life Insurance $50,000 in coverage
AD&D $50,000 in coverage
Flexible Spending Accounts
EMPLOYEE ASSISTANCE PROGRAM
Mental health awareness, legal assistance, financial coaching, child & eldercare assistance, pet insurance, counseling sessions, gym membership discounts, rideshare program, and much more!
01
INSTRUCTIONS: The information on your application and the following supplemental questionnaire will be a primary tool in the evaluation of your qualifications for this position. The information you provide will be reviewed and used to determine your eligibility and to further identify those applicants who are best qualified to continue in the selection process for this position. Incomplete responses, false statements, omissions, partial information or AI-generated responses may result in disqualification from the selection process. Resumes may be attached, but they will not be accepted in lieu of completing the job experience section of the application or the supplemental questions. Responses to the supplemental questions that indicate "see resume" are considered incomplete. By checking the 'Yes' response below, I indicate that I have read the job bulletin and these instructions for completing the supplemental questionnaire. Additionally, I certify that my application and supplemental answers accurately reflect my training, education and experience; and I understand that my responses are subject to verification.
- Yes, I understand the above statement
02
This opportunity is a position with the Animal Resource Center of the Inland Empire and not an employee with the City of Ontario nor any other agency members.
- Yes, I understand with the above statement.
03
Which of the following best describes your highest related level of education?
- High School Diploma or Equivalent
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- None of the Above
04
Please select the years of lead or supervisory experience in a public organization related to animal control, sheltering, public services, animal services, social services, healthcare, or a related field.
- No Experience
- Less than 1 year
- 1 year or more but less than 2 years
- 2 years or more
05
If you answered that you possess lead or supervisory experience in the previous question, please briefly list your related work experience by including the following: 1. Employer Name 2. Position Title 3. Employment Dates 4. Work Hours/Week 5. Job Functions / Areas of Responsibility. If you answered "No" please type N/A.
06
Are you a current employee at the Animal Resource Center of the Inland Empire (ARC)?
